Legal departments are under increased pressure to improve visibility of their external legal spend, to identify and action cost-reduction opportunities, and to better budget spend and manage legal counsel and vendors. Knowing where to get started and which are the priorities can be a daunting task. First, do a check of current processes and challenges and identify areas where you want to improve. Think beyond your immediate team and make sure your aspirations align with wider business goals and strategies. Finally, define what success will look like. This is where KPIs come in. It is very hard to establish if the department is achieving its goals if a) a measurable target is not set, and b) progress to the goal is not measured.